Member Exit Survey

We are always concerned when one of our members decides not to renew their membership. Your organization is an essential part of our network and community. Please take a moment to share your experience so that we can improve our services for the benefit of the region. Results of this survey will only be shared internally for the purpose of reviewing and improving our membership services.

Your Organization's Name *

Your Name

First

Last

Your Title

What is your primary reason(s) for canceling your organization's membership at this time? *

Closed/out of business (this location, or all locations)
Business sold/merged/moved out of the area
Budget constraints or fiscal reasons
Not enough value received from membership
Not enough time to participate actively
Better served by another Chamber or Association (please list in comments)
Management/corporate not interested in or supportive of membership
Unhappy experience at event, with other Chamber members, or with Chamber staff (please describe in comments)
Other (please describe in comments)

Comments:

How important were the following services or events to your business:

	Did not utilize/not relevant	Not at all important	Somewhat important	Very important	Most important
Advertising (digital, print)	Advertising (digital, print) Did not utilize/not relevant	Advertising (digital, print) Not at all important	Advertising (digital, print) Somewhat important	Advertising (digital, print) Very important	Advertising (digital, print) Most important
Event/program sponsorship	Event/program sponsorship Did not utilize/not relevant	Event/program sponsorship Not at all important	Event/program sponsorship Somewhat important	Event/program sponsorship Very important	Event/program sponsorship Most important
Group health insurance savings	Group health insurance savings Did not utilize/not relevant	Group health insurance savings Not at all important	Group health insurance savings Somewhat important	Group health insurance savings Very important	Group health insurance savings Most important
Business discounts (UPS, Staples, prescription drug card, etc.)	Business discounts (UPS, Staples, prescription drug card, etc.) Did not utilize/not relevant	Business discounts (UPS, Staples, prescription drug card, etc.) Not at all important	Business discounts (UPS, Staples, prescription drug card, etc.) Somewhat important	Business discounts (UPS, Staples, prescription drug card, etc.) Very important	Business discounts (UPS, Staples, prescription drug card, etc.) Most important
Post job/volunteer openings	Post job/volunteer openings Did not utilize/not relevant	Post job/volunteer openings Not at all important	Post job/volunteer openings Somewhat important	Post job/volunteer openings Very important	Post job/volunteer openings Most important
Post press releases	Post press releases Did not utilize/not relevant	Post press releases Not at all important	Post press releases Somewhat important	Post press releases Very important	Post press releases Most important
Post event details (via press release and/or C.O.R.E.)	Post event details (via press release and/or C.O.R.E.) Did not utilize/not relevant	Post event details (via press release and/or C.O.R.E.) Not at all important	Post event details (via press release and/or C.O.R.E.) Somewhat important	Post event details (via press release and/or C.O.R.E.) Very important	Post event details (via press release and/or C.O.R.E.) Most important
Conference room usage	Conference room usage Did not utilize/not relevant	Conference room usage Not at all important	Conference room usage Somewhat important	Conference room usage Very important	Conference room usage Most important
Legislative advocacy/bill tracking	Legislative advocacy/bill tracking Did not utilize/not relevant	Legislative advocacy/bill tracking Not at all important	Legislative advocacy/bill tracking Somewhat important	Legislative advocacy/bill tracking Very important	Legislative advocacy/bill tracking Most important
Member committees (education, military, legislative)	Member committees (education, military, legislative) Did not utilize/not relevant	Member committees (education, military, legislative) Not at all important	Member committees (education, military, legislative) Somewhat important	Member committees (education, military, legislative) Very important	Member committees (education, military, legislative) Most important
Member spotlight/article feature	Member spotlight/article feature Did not utilize/not relevant	Member spotlight/article feature Not at all important	Member spotlight/article feature Somewhat important	Member spotlight/article feature Very important	Member spotlight/article feature Most important
Networking events	Networking events Did not utilize/not relevant	Networking events Not at all important	Networking events Somewhat important	Networking events Very important	Networking events Most important
Professional development workshops	Professional development workshops Did not utilize/not relevant	Professional development workshops Not at all important	Professional development workshops Somewhat important	Professional development workshops Very important	Professional development workshops Most important
Special initiatives - Leadership ECT, Young Professionals	Special initiatives - Leadership ECT, Young Professionals Did not utilize/not relevant	Special initiatives - Leadership ECT, Young Professionals Not at all important	Special initiatives - Leadership ECT, Young Professionals Somewhat important	Special initiatives - Leadership ECT, Young Professionals Very important	Special initiatives - Leadership ECT, Young Professionals Most important
Annual events - Citizen of the Year, Golf Tournament, Annual Awards/Meeting	Annual events - Citizen of the Year, Golf Tournament, Annual Awards/Meeting Did not utilize/not relevant	Annual events - Citizen of the Year, Golf Tournament, Annual Awards/Meeting Not at all important	Annual events - Citizen of the Year, Golf Tournament, Annual Awards/Meeting Somewhat important	Annual events - Citizen of the Year, Golf Tournament, Annual Awards/Meeting Very important	Annual events - Citizen of the Year, Golf Tournament, Annual Awards/Meeting Most important
Keynote speaker events, Business Breakfast/Luncheons	Keynote speaker events, Business Breakfast/Luncheons Did not utilize/not relevant	Keynote speaker events, Business Breakfast/Luncheons Not at all important	Keynote speaker events, Business Breakfast/Luncheons Somewhat important	Keynote speaker events, Business Breakfast/Luncheons Very important	Keynote speaker events, Business Breakfast/Luncheons Most important
"State of..."/Town Hall Updates	"State of..."/Town Hall Updates Did not utilize/not relevant	"State of..."/Town Hall Updates Not at all important	"State of..."/Town Hall Updates Somewhat important	"State of..."/Town Hall Updates Very important	"State of..."/Town Hall Updates Most important
Ribbon cutting or anniversary ceremony	Ribbon cutting or anniversary ceremony Did not utilize/not relevant	Ribbon cutting or anniversary ceremony Not at all important	Ribbon cutting or anniversary ceremony Somewhat important	Ribbon cutting or anniversary ceremony Very important	Ribbon cutting or anniversary ceremony Most important

Comments:

What could we have done differently that would have added value or improved your experience with membership in our Chamber?

Would you consider rejoining at a later date?

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